Issue Resolution Procedure

Issue Resolution Procedure

This issue resolution procedure template can assist your business comply with ISO 45001, OH&S Management Systems clauses:

  • 5.4. Consultation and Participation of Workers.
  • 7.4.2. Internal Communication.


– Price Includes All Taxes


What is a Workplace Issue?

A workplace issue is a problem or concern that affects the people who work in an organization and persons who are conducting a business or undertaking.

Workplace issues can include things like health and safety challenges, job satisfaction, work-life balance, company culture and more.

There are all sorts of workplace issues that can affect employees and having a well thought out issue resolution procedure to follow can save a lot of unnecessary conflict within the workplace.

What is an Issue Resolution Procedure?

An issue resolution procedure outlines the internal guidelines and statutory requirements that must be followed when resolving health and safety issues in a straightforward and cooperative way.

Legislation with health and safety acts set out the overarching procedures for workers and employers to facilitate issue resolution and to support consultation.

The way in which health and safety issues/ideas are raised and dealt with is a test of:

  • How well the workgroup or the safety committee are managing health and safety.
  • The employee’s commitment to health and safety to identify problems or possible improvements in the workplace.
  • Management’s commitment to take action to address the problems or improvements so that the health and safety of all employees is enhanced.

Employees should always be encouraged to work together to identify and attempt to resolve the issue “at a level as close as possible to the workplace” through consultation and discussion. This should always be the common goal of both management and employees.

Contents of this Issue Resolution Procedure

Issue Resolution Procedure
                                              Issue Resolution Flowchart
  • Approval.
  • Purpose.
  • Scope.
  • Terms and Definitions.
  • Roles and Responsibilities.
  • Procedures.
  • Legislative Requirements.
  • Ideas and Suggestions for Persons Affected by the Issue.
  • Identifying and Raising Workplace Health and Safety Issues.
  • Issue a Provisional Improvement Notice.
  • Treating and Resolving Workplace Health and Safety Issues.
  • Dealing with an Immediate Threat and Cease Working.
  • Calling External Assistance for Work Health and Safety.
  • Related Procedures, Forms and Documents.
  • Review Criteria.
  • Record Management.
  • References.

Why Choose to Buy this Issue Resolution Procedure

  • This 9-page issue resolution procedure can assist you or health and safety representatives (HSR) resolving occupational health and safety issues.
  • The procedure outlines a process whereby your organization’s employees may raise health and safety issues in compliance with legislative requirements.
  • This issue resolution process can be applied to the processes by which health and safety issues are to be reported and resolved in the workplace.

After purchasing this template you will be able to:

  • Very easily edit and customize the template to create your own procedure.
  • Apply your own style, format and brand to the procedure.
  • Use it in any industry or sector regardless of the size or type of organization.

Availability and Use of this Issue Resolution Procedure

  • This issue resolution procedure is accessible to you right now by clicking the ‘Buy Now’ button.
  • The procedure will be delivered to you in fully editable Microsoft Word format for immediate and full use in your business.
  • There are no subscriptions, contracts or ongoing costs.

Issue Resolution Procedure Guarantee

This Issue Resolution Procedure is 100% Satisfaction Guaranteed.


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