What is an ISO 9001 Management Review Procedure?
Under the ISO 9001 2015 standard, there is a requirement for top management to conduct a review of their quality management system. This is to ensure the continuing suitability, adequacy and effectiveness of their ISO 9001 quality management system.
In general terms, a management review is a process that helps an organization evaluate its business and team’s performance. The objective of the review is to identify areas that need improvement or change.
It can be used to assess products, services, employees, departments, or the entire organization. A management review should be conducted regularly to establish the required actions to improve systems, processes and any additional resources needed to improve performance.
How to do a Management Review
A management review should encompass the following:
- Management responsibilities and the suitability of the various levels of responsibilities.
- Schedules and timeframes of management reviews.
- Management review inputs (refer below)
- Management review outputs (refer below)
- Customer feedback.
- Continual improvement actions at planned intervals.
- Risks and opportunities to improve.
- Previous audit findings.
- Internal and external issues that affect the organization.
- Objectives, targets and preventative actions.
- The strategic direction of the organization.
- Overall management team performance.
What are Management Review Inputs?
Management review inputs can be described as resources such as people, materials, energy, information and finance that are put into a system to seek the desired output.
When management reviews its business performance, it should take into consideration:
- The status of actions taken from previous reviews.
- Any internal or external changes that have an impact on the management systems.
- Trend analysis of performance indicators.
- Customer satisfaction and feedback in various forms.
- How the company’s objectives have been met.
- The process performance and conformity of products and services.
- The results and outcomes of monitoring and measuring activities.
- The results and outcomes of external audits and internal audits.
- How well external providers and suppliers are delivering on requirements.
- How well day-to-day resources are operating and if there is a requirement to adjust resourcing.
- How effective actions have been to reduce and mitigate risks and promote opportunities.
- How the identified opportunities for improvement in the management system(s) have improved performance.
What are the Management Review Outputs?
Management review outputs can be described as the actions that are taken to make positive changes and improvements to its business processes.
Management review outputs should be focused on identifying arrangements for:
- The review and update of strategic planning.
- Opportunities to improve the effectiveness of management system(s) and its associated processes.
- The improvement of products and services relating to customer requirements.
- The review and updating of external and internal issues of concern, needs and expectations.
- The updating of process objectives, metrics and key performance indicators.
- The review of customer feedback.
- The review of the effectiveness of corrective actions taken to address risks and opportunities.
- Follow-up activities from previous management reviews.
- Identifying any further resource or audit result needs.
- Quality objective outputs from management reviews, management review meeting minutes and other documented information.
Documented information from management reviews should always be retained and can be in the form of records, results, decisions and completed actions.
Why Should Objectives and Targets be Periodically Reviewed?
Consistent with the requirements of management review outputs, all objectives and targets established through a management review should be evaluated to assess their progress. Objectives that have been achieved may either be upgraded to a higher performance level or be closed out to free up resources for improvements in other areas.
If objectives and targets have not been achieved, the review should investigate why and determine the causes for failure to achieve successful outcomes.
New objectives should be established where it is necessary to improve performance to fulfill the policies or other organizational goals. Company policies should be amended when changes within or outside business parameters render a policy inadequate or inappropriate.
Contents of this ISO 9001 Management Review Procedure
- Approval.
- Purpose.
- Scope.
- Terms and Definitions.
- Roles and Responsibilities.
- Procedures.
- Management Review Process Overview.
- Management Review Process Flowchart.
- Management Review Inputs.
- Management Review Outputs.
- Policies, Objectives and Targets.
- Management Review Process Activity Flowchart.
- Related Procedures, Forms and Documents.
- Review Criteria.
- Record Management.
- References.
Why Choose to Buy this ISO 9001 Management Review Procedure
This 10-page ISO 9001 management review procedure template can assist you define the necessary processes on how to undertake management reviews to assess the effectiveness of a quality management system and its compliance with the ISO 9001, quality management systems standard.
After purchasing this template you will be able to:
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